Returns & Exchanges
Due to the perishable nature of our premium confections, ROYCE' Chocolate cannot accept returns or exchanges for any food items once they have been delivered. If your order arrives damaged or incorrect, please contact our customer service team within 24 hours of delivery to initiate a replacement request.
Inspect Your Package
Upon arrival, immediately check your chocolate for any signs of heat damage or physical distress caused during the shipping process.
Document Issues
If you find a defect, take clear photographs of the damaged product and the original shipping label attached to the box.
Contact Support
Email our support team with your order number and the documentation within 24 hours to be eligible for a resolution.
Await Verification
Our team will review your claim and, if approved, will arrange for a fresh replacement to be sent at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing